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Local Business Builds Disability Awareness

Glenview, Illinois – Glenview State Bank recently took the lead in making sure its customer service is great for all people by providing employees with disability awareness training.  “We wanted staff at all of our branches to have the tools they need to welcome customers with all abilities and to serve them well,” said David Kreiman, Executive Vice President of Glenview State Bank.

The bank invited the JJ’s List Disability Awareness Players to train staff from all GSB branches at corporate headquarters in Glenview.  The JJ’s List Disability Awareness Players is a cross-ability team that teaches disability awareness through fun, skills-building interaction.  With Players’ help and encouragement, bank employees practiced 21st Century disability-speak called “person-first language” and role-played to build confidence interacting with a person who has a disability.

“The perspective they provided in discussing the ways in which they prefer to be addressed was the most valuable part of the session,” said Tim Gaida, a GSB Vice President. “While I have dealt with individuals with various disabilities in my 30 plus years of working with the public, I have never been educated in the proper ways of addressing those with disabilities.  Hearing it first hand from the JJ's List Players was profound.”

The Players and staff also practiced one-to-one networking skills to help the Players build soft skills for employment readiness.  “The networking activity helped both the Players and bank staff learn how to interact professionally with each other,” said Sarah Armour, a member of the JJ’s List Disability Awareness Players.